The Patient Care Department of our agency receives requests that have been made.

Our representatives are not doctors, but they know the procedure to respond to general questions on the procedures for processing requests for treatment with specialists.

We are intermediaries between the patient and the doctors of the different clinics, hospitals and medical institutions of Cuba.

In the event that the patient makes a medical consultation about the treatment sent, the representative who assists you, will refer you to to the corresponding specialist and then inform him or her answer. If you wish, you can contact directly the doctor who prepared the list. your program treatment and who will attend to you in Cuba through a ONLINE consultation

The queries made to our representatives and the procedures for the acceptance of the case by specialists are FREE and do not constitute an obligation between the patient and the agency.

Treatment Budget

The prices that appear on this site are public and are provided for the patient's reference of the cost of your treatment since they may vary after your evaluation and/or during the treatment, depending on the real needs of the patient, for this reason it is important understand that the initial budget may be modified.

The budgets for the treatments that require hospitalization according to the case in generalinclude:

• Hospitalization.
• Feeding.
• Corresponding initial medical evaluation or checkup.
• Right to operating room, surgery or treatment in question.
• Anesthesia.
• Medical fees.

Programs do not include:

• Air ticket.
• Medicines, necessary for treatment, for diseases associated or pre-existing with treatment requested.
• Blood or derivatives if necessary.
• Food and accommodation for the companion.
• Any other element not specified in the submitted program.

Hotel accommodation and transfer services.

For medical treatments that are outpatient, we have the possibility of providing medical services. accommodation in hotels of different categories, necessary transfers, etc.

We can provide air ticket services to Cuba to patients from several countries.

These air hotel services, etc. are optional and not taking them with CUBAMUNDOMEDICO is not an limitation to receive the desired treatment.

IMPORTANT

• In all cases, both for hospitalized and outpatient patients, whether or not they take our healthcare services. hotels, transfers, etc., our representation in Havana will provide you with assistance services. our representatives.
• After you are informed that the case has been accepted and the program is sent to you medical, you must notify us within the term indicated to you, according to the treatment, the date of your possible trip.
• The minimum time needed for this information is 15 days, you must before confirm your trip, make the air reservation or request it from the representative who is assisting you. attending (without purchasing the ticket) and when we confirm the medical appointment then make the effective purchase of your passage.
• Medical appointments requested at the last minute, we will do everything possible to guarantee them, but it will not be our responsibility if it cannot be confirmed on the desired date and the patient must be more days than planned in Cuba
• It is the responsibility of the patient or her family member to send all the information necessary for the best evaluation of the patient by specialists.
• It is the responsibility of the patient and family to correctly formalize payment for services doctors before the patient's arrival in Cuba.
• See payment policy

Once at the airport, you will be greeted by one of our representatives and will send you the to the hotel or corresponding clinic.

Agency Responsibility

Responsibility for medical acts corresponds entirely to the doctor and the medical team to take care of him. The patient recognizes the character of intermediary and releases all responsibility to CUBAMUNDOMEDICO and its health website www.cubamundomedico.com any discrepancy with the medical services you receive.

In case of complications that require hospitalizations and/or additional interventions to those agreed upon, the same They will be budgeted by the clinic where they are treated and will be paid by the patient and in In all cases, the new amounts must be agreed directly between the patient and the clinic.

CUBAMUNDOMEDICO, neither the doctor nor his team will take any action. responsible for any situation medical, which could occur during the patient's stay, where they have not participated or taken no decision. For example, cases of self-medication, accidents, etc.

In cosmetic surgeries, it is understood that there is the possibility of discrepancies between the doctor and patient regarding the expected aesthetic results. It is understood that the The doctor does his best to obtain the results closest to the patient's expectations. patient.

Payment for Treatments

Medical services must be prepaid before the trip, it can occasionally be paid once in the medical institution.View Payment Policy

As a rule, payments for medical services will be made directly to the clinic where the patient is treated, but with prior agreement with the patient, payments can be made in their country in agencies that work with CUBAMUNDOMEDICO

Payment for accommodation services, tickets, etc., will be paid at the offices in Cuba or the agency where we indicate in your country.

It is humanly impossible for us to attend to the patient by telephone given the great daily demand and at all times, in this sense we apologize if in any case it is not attended to due to That way, you can count on our online customer service via WhatsApp that works 24 hours a day.

Being very grateful for your understanding and trust in us.

By submitting your service request, we assume that you have read and accepted our terms and conditions of the provision of Medical Services in Cuba.